Customer Success Manager

• Create the vision match and use the KUBRA products to solve customer’s business problems.
• Identify, promote and capture net new business opportunities in the assigned industry practice teams from existing clients.
• Manage the flawless execution of the sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launch
• Identify, manage, and resolve issues via collaboration with the Information Technology (IT) Department Support Teams for existing clients, acting as an advocate for both the client and KUBRA to ensure expedient and appropriate resolutions
• Travel as required to the US

Client Success Manager

Customer Success Representative

Trilingual Customer Success Specialist, Mandarin/Cantonese