Technical Customer Success

• Serve as a technical escalation point and subject matter expert for complex, high-priority client queries and incidents, ensuring timely and effective resolution.
• Translate complex technical and business challenges into strategic product proposals that directly influence the product roadmap and drive significant client value.
• Training clients to use the Residential Flex product effectively and provide supporting documentation.
• Identify, architect, and implement large-scale automation and self-service initiatives (e.g., tooling, advanced scripting, documentation structure) to reduce operational overhead for the entire CSE team and enhance the client experience.
• Work closely with a range of teams from the full technology stack (Engineering, Product & Partnerships).
• Provide technical expertise and onboarding support for clients to support post-sales processes.
• Mentor and coach junior and mid-level CSEs on complex technical problem-solving, client communication, and overall technical account strategy.
• (Optional) contribute to our 24x7 support model by taking part in our (paid) on call rota.

Senior Client Success Engineer

Customer Success Engineer, FP&A