Field Engineer

• The Field Service Engineer III interacts directly with the customer at its place of business to develop the methods and processes best suited to meet the requirements of integrating Intelligrated products into the customer’s operations.
• Provides on-site installation, commissioning, troubleshooting, repair, independent complex PLC program modifications and independent moderate PLC code writing.
• Performs preventative maintenance, responsible for lower level CSE and customer personnel training, system audits and implementation of various retro-fits to material handling equipment.
• Conducts planned/emergency service calls, various rebuilds on equipment, system audits, and preventive maintenance contracts.
• Prepares needed tools and reviews drawings for service calls.
• Completes necessary reports: service, expense, preventive maintenance contract, and system audits.
• Researches part numbers from service calls and related service/manual readings prior to and during service calls.
• Checks retrofit parts orders and rebuild project parts orders.
• Communicates with customers on system related issues.
• Reviews SOWs, budgets, and manpower for services.
• Updates dashboard incident retrieval and conducts system walk-downs or walk-throughs.
• Assists in training customer maintenance staff and completes warranty request forms.
• Directs and/or conducts rebuilds on field equipment.
• Diagnoses field mechanical and controls programming issues.
• Works with Engineering and Parts to file parts requests to solve field issues and collaborates with Engineering on system projects.
• Communicates with other CSEs, management and engineering to discuss solutions to problems.
• Assists Technical Support with mechanical related calls.
• Upsells customer on upgrades and new products to enhance efficiency.
• May be required to perform other duties as requested, directed or assigned.

Field Service Engineer – III

Senior Field Engineer

Field Solutions Engineer – Public Sector

Field Service Engineer III

Field Service Engineer

Field Service Technician/Engineer