Kong Inc.

Staff Solutions Architect

Kong Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $121,000 - $221,300 per year

Job Level

Lead

Tech Stack

AWSAzureCloudGoogle Cloud PlatformJavaKubernetesLinuxLuaOpen SourcePython

About the role

  • Helping customer(s) across their entire full API lifecycle journey. Such engagements often involve remote preparation, and leading technical workshops for customer architects, developers, security and operations teams. You will be responsible for building end-to-end solution architecture, solutions, addressing technical challenges, and providing hands-on technical implementation and configuration assistance across the Kong technology suite of products.
  • Engaging with customers on billable projects, guiding them through the installation and implementation of Kong solutions in their environment.
  • Lead customer discussions, driving outcome-based professional services and providing technical thought leadership across the customer adoption journey
  • Collaborating internally with our Product Engineering, Customer Success, and Sales teams to ensure our customers are getting the most value out of their Kong solutions.
  • Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high-quality
  • Writing or editing technical documentation and knowledge base articles, including reference architecture materials, blogs, and design patterns based on customer experiences
  • Producing tooling, informational documents/white papers, and other marketing content.

Requirements

  • 8+ years of relevant experience in professional services/support or other customer facing hands-on technical role
  • Hands-on implementation experience with API gateway and/or API integrations in customer environments
  • Infrastructure build experience with virtual machines or Containers using Kubernetes
  • Knowledge of DevOps, Security fundamentals, & Networking fundamentals
  • Proficient in Linux environments including Cloud and Development tooling
  • Kubernetes proficiency/ experience
  • Experience with major cloud providers such as GCP, AWS, and Azure
  • Experience with application development is preferred
  • Prior experience working in the Open Source space and/or API Management or other Middleware/SaaS software companies
  • Software development experience in one or more programming languages such as Java, Python, or Lua
  • A strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision
  • Exceptional organizational and change management skills with the ability to manage competing client demands
Benefits
  • Offers Equity
  • Offers Bonus
  • Access to healthcare benefits
  • 401(k) plan
  • Short and long term disability benefits
  • Basic life and AD&D insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API lifecycle managementAPI gateway implementationAPI integrationsKubernetesLinuxCloud computingDevOpsNetworking fundamentalsJavaPython
Soft skills
technical thought leadershiporganizational skillschange managementproblem-solvingcustomer engagementcommunication skillscollaborationtechnical documentation writingworkshop facilitationproject management