Director, Product – Engineering
Koala Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Define and drive a customer-first product vision and roadmap that supports Koala Health’s mission to make managing pet health simple, delightful, and accessible.
- Lead and grow a nimble, cross-functional team across product and engineering, fostering a culture of collaboration, ownership, and continuous improvement.
- Translate strategic company goals into actionable plans, balancing speed, quality, and scalability to deliver meaningful impact for pet parents and their pets.
- Partner closely with the Engineering Lead to guide technical direction, ensuring our platform remains innovative, reliable, and built for long-term growth.
- Leverage data and insights to measure product performance, uncover opportunities, and iterate toward better outcomes for customers and the business.
- Champion the customer experience by working hand-in-hand with Pharmacy, Customer Service, and Marketing teams to identify pain points and create seamless, joyful experiences across every touchpoint.
- Foster transparency and alignment across teams and stakeholders, clearly communicating product priorities, goals, and milestones.
- Collaborate cross-functionally with Marketing, Sales, and Pharmacy Operations to connect product strategy with customer engagement, retention, and revenue growth.
Requirements
- 6+ years of experience across product management and software development within the healthcare or veterinarian space.
- At least 4+ years of proven success within a leadership role.
- Proven success owning a roadmap and delivering results in a growth-stage startup or e-commerce environment.
- Strong technical acumen with proven ability to partner effectively with engineers, challenge assumptions, and understand architectural trade-offs.
- Experience working cross-functionally with Sales, Marketing, and Operations to deliver products that drive both business and customer value.
- Deep understanding of analytics, experimentation, and data-informed decision-making.
- Excellent communication skills with a demonstrated ability to influence without authority and simplify complex topics for diverse audiences.
- A bias for action and comfort operating with ambiguity, balancing strategic vision with executional urgency.
- Passion for improving the pet parent experience and building meaningful, reliable digital products that make care accessible.
Benefits
- Competitive base salary with equity opportunities
- Medical, dental, and vision insurance with partial dependent coverage
- Unlimited PTO and a 401(k) plan
- Supportive, collaborative team culture focused on impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementsoftware developmentdata analysisanalyticsexperimentationroadmap ownershipe-commercetechnical acumencustomer engagementdigital product development
Soft skills
leadershipcollaborationcommunicationinfluence without authoritystrategic visionexecutional urgencycustomer-first mindsettransparencyownershipcontinuous improvement