Project Manager

• - Be the primary point of contact for the client and team; respond to client or team emails, messages, and requests within 24 hours.
• - Maintain a detailed and comprehensive understanding of all aspects of the project daily to provide accurate, current updates to the Sertus team as required.
• - Send weekly/ bi-weekly status reports to clients.
• - Identify and clearly document risks, actions, issues, blockers, and decisions, including due dates, responsible parties, impact, and contingencies.
• - Communicate priorities and daily tasks to the team via Slack or meetings.
• - Maintain consistent communication channels, including meeting notes and project Slack channels.
• - Maintain the meeting schedule for your projects, including setting agendas in advance and ensuring the team is fully prepared for those meetings.
• - Collaborate with the BA and/or Consultant to plan deliverables and demos, and send out meeting notes, recordings, decisions, and action items within 24 hours after the meeting.
• - Escalate any concerns around risks or team dynamics to the Engagement Lead.
• - Escalate potential need for change orders or potential opportunities to the CEO and Client Delivery Manager.
• - Take notes in meetings and maintain in a central location for the entire team.

Salesforce Project Manager

Senior Project Manager, Medical and Scientific Communications