Collections Agent
Kiwi
full-time
Posted on:
Location Type: Hybrid
Location: Santo Domingo • 🇩🇴 Dominican Republic
Visit company websiteJob Level
JuniorMid-Level
About the role
- Perform 1st Party Collections: Contact customers to discuss outstanding balances and secure timely payments.
- Negotiate Resolutions: Propose and agree upon realistic repayment plans with customers, utilizing critical thinking and empathy.
- Document Accurately: Maintain detailed and compliant records of all customer interactions and commitments within our system.
- Ensure Compliance: Operate strictly within all debt collection laws and company guidelines.
- Collaborate: Work closely with the team to achieve collective departmental goals.
Requirements
- A minimum of 2 years of professional experience in a Business Process Outsourcing (BPO) or Business-to-Consumer (B2C) environment.
- Bilingual Fluency: Proficiency in both Spanish and English (B2/Upper-Intermediate or higher is required).
- Skills: Proven abilities in Critical Thinking, Effective Communication, Teamwork & Collaboration, and a strong Results-Oriented mindset.
- Tech Savvy: Familiarity with CRM or collections software and strong computer navigation skills.
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
1st Party CollectionsNegotiationCritical ThinkingEffective CommunicationResults-Oriented
Soft skills
EmpathyTeamworkCollaboration