Key Account Service Manager
KION Group
full-time
Posted on:
Location Type: Office
Location: Wellingborough • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Build relationship(s) with, manage and develop large customer accounts within the terms of each contract
- Act as the primary escalation point for any service-related issues
- Work closely with colleagues in Sales to increase market share
- Ensure customer's required levels of service and Linde’s commercial requirements are met
- Conduct account reviews with customers and Regions at agreed frequencies
- Manage the customer P & L and report on any issues regarding the profitability of the account
Requirements
- Well-developed analytical and problem-solving skills with the ability to produce high quality reports
- Rationale to prioritise work and meet tight deadlines whilst paying close attention to detail
- Energetic, motivated and pro-active team player
- IT Skills (Service-related ERP, Microsoft Office, including Excel and PowerPoint)
- Basic SAP (ERP and CRM)
- The ability to propose, negotiate and close aftersales business deals/contracts
- Successful P & L responsibility for given area
Benefits
- Ensuring that all relevant SHEQ procedures are followed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical skillsproblem-solving skillsreportingP & L managementcontract negotiationaftersales business deals
Soft skills
attention to detailtime managementteam playermotivationproactivity