Customer Support

• Answering calls and responding to customer inquiries.
• Accessing customer accounts and policy schedules.
• Processing payments and simple endorsements such as address changes.
• Providing customers with detailed information about policies and products.
• Acting as a liaison between agents, carriers, and customers.
• Identifying accounts for upsell or cross-sell potential.
• Typing up complaint reports.
• Managing the customer complaint database.
• Scanning and attaching files when necessary.
• All other duties as assigned.

Commercial Lines Client Support Specialist

Manager, Customer Support Services

Manager, Customer Support Services

Servicing Support Specialist

Field Customer Care Specialist

Field Customer Care Specialist