Operations

• Own the daily, weekly, and monthly billing cycles across all utilities and customers
• Maintain visibility into billing system health using dashboards, metrics, and exception reports
• Detect and investigate anomalies such as missing data, rate mismatches, or timing errors
• Reconcile King Energy billing outputs against utility statements, ensuring alignment and accuracy
• Develop working knowledge of PG&E, SCE, and SDG&E tariffs, including VNEM and successor programs
• Track and implement tariff updates, TOU changes, and seasonal rate adjustments in the billing system
• Partner with Finance to validate accounts receivable data and true-up workflows
• Document and operationalize complex billing logic into repeatable, auditable processes
• Maintain and refine operational runbooks, SOPs, and QA protocols for billing execution
• Identify sources of fragility in the billing pipeline and implement preventive solutions
• Collaborate with Engineering to validate and test fixes, enhancements, and new features
• Enhance visibility through reporting tools (e.g., Retool, Metabase, Jira) to ensure end-to-end transparency
• Serve as the primary point of escalation for billing anomalies and exceptions
• Coordinate with Customer Success to ensure proactive communication to clients regarding billing updates or adjustments
• Provide regular reporting to leadership on billing health, reconciliation metrics, and operational KPIs
• Translate technical findings into clear summaries for executive and non-technical audiences

Utility Billing Operations Manager

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