Claims Manager
Kin
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $150,000 per year
Job Level
Mid-LevelSenior
About the role
- Managing a claims organization consisting of 4-5 claim supervisors, leading 20-30 claim adjusters
- Reviewing overall unit claim handling to ensure standards are met and claims handled timely and accurately
- Responding to escalated inquiries and complaints, providing guidance to claim supervisors
- Monitoring overall claim unit metrics and performance, identifying trends and directing remediation of unit deficiencies
- Monitoring file quality and building action plans for improvement if needed
- Analyzing claim trends and operational reports to identify opportunities for process improvement
- Providing guidance on complex or high-exposure claims
- Partnering with Compliance, Legal, and Underwriting for regulatory adherence
- Supporting career development through coaching and training programs
- Driving innovation in claims handling by identifying tools and efficiencies
- Analyzing daily work in progress to ensure service agreements are met
Requirements
- A minimum of 5-7 years first-party property claims insurance experience of which 3+ years is in a claims leadership or management position.
- Valid Florida adjuster license (620 or 720 All Lines) or reciprocal state adjuster license that would allow you to obtain Florida licensure.
- Understands how to formulate, drive, and track metrics for group managers overseeing adjusters with varying focuses.
- Well-versed in tools such as: Xactimate, Xactanalysis, Claims Xperience, Excel, Snapsheet, G-Suite, and Slack
- Thorough knowledge and understanding of insurance laws and good faith claims handling and processes.
Benefits
- Medical, Dental, Vision, Life Insurance and Disability Insurance options
- Employee Assistance Program
- Voluntary benefits such as accident insurance, critical illness, legal assistance, and pet insurance
- 401K with company match of up to 4% of eligible earnings
- Flexible PTO for exempt employees (employees typically take 15-20 days annually)
- 8 company-observed holidays
- Paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents
- Continuing education and professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims managementclaims handlingprocess improvementmetrics trackingfile quality analysistrend analysiscoachingtraining
Soft skills
leadershipcommunicationproblem-solvingguidanceinnovation
Certifications
Florida adjuster licensereciprocal state adjuster license