Program Manager

• Lead cross-functional program management for priority CX and marketing initiatives from planning through delivery.
• Define outcome-based KPIs upfront, track progress, and ensure benefits realization is reported back to leadership.
• Establish governance models, operating rhythms, and transparent reporting cadences.
• Manage dependencies, risks, and change management with discipline.
• Monitor and document the status of all priority CX and marketing programs, providing regular updates to stakeholders and leadership.
• Identify and communicate project dependencies, blockers, and risks; proactively collaborate to resolve issues and maintain momentum.
• Build understanding, engagement, and commitment across teams to execute against program objectives.
• Translate strategic priorities into executable roadmaps for priority CX and marketing initiatives.
• Deliver clear, concise, and compelling updates to executive stakeholders—highlighting progress, risks, and strategic impact of CX and marketing initiatives.
• Foster a culture of momentum and celebration by actively communicating wins, milestones, and contributions across execution teams.

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