General Manager
KidStrong
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $57,500 - $60,000 per year
Job Level
Junior
About the role
- Understand the center’s key KPIs and financials to make informed and responsible business decisions
- Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service
- Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
- Daily, Weekly, and Monthly cleaning and maintenance of the center
- Delegate center tasks amongst the center team to ensure consistent execution
- Manage center-level employee issues and manage appropriate documentation
- Set and communicate coach schedules using appropriate scheduling and communication platforms
- Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability
- Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool
- Responsible for sales, as well as delegating responsibilities to the center staff team
- Finalize sales and bookings that are generated through online self-sign-up flow
- Source and attend local events to increase brand awareness, and drive incremental leads and memberships
- Foster a coaching culture - see something, say something
- Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality
- Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates
- Ensure candidates complete all paperwork to comply with company policy and law
- Lead coaching candidates through the training process and required evaluations
- Manage and support the ongoing professional development of staff through LearnUpon
- Lead Center level staff meetings focused on - development, productivity, programming, and product
- Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers
- Attend weekly leadership meetings
- Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands
- Create positive interactions with students and families before, during, and after class
- Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it
- Demonstrate and manage the implementation of various programming and curriculum elements
- Use the KS Coaches App to record and provide data (attendance, awards, etc.)
- Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight
- Lead monthly center staff meetings focused on culture, development, product, and performance
- Approximately 3-5 coaching hours per week
Requirements
- An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old
- Achieve Coach Certification through the HQ Training and Certification team
- Complete training through LearnUpon as required by the HQ Training and Certification team
- Comfortable speaking to parents/guardians regarding a variety of topics
- Prior experience as a pediatric OT/PT is a plus, but not required
- Previous experience in management is required
- Practical work experience with Google and Microsoft platforms
- Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required
- Intermediate knowledge of physiology, exercise techniques, and body mechanics
- 1 to 3 years of sales experience
- Previous experience with platforms such as Podium, GloFox, LearnUpon and CareerPlug is preferred but not required
- CPR certified.
Benefits
- Bonus based on performance
- Paid time off
- Training & development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salescoachingcurriculum developmentlead managementemployee trainingcustomer servicephysiologyexercise techniquesbody mechanicsevent promotion
Soft skills
relationship buildingcommunicationleadershipdelegationteam managementproblem-solvingprofessional developmentorganizational skillscustomer engagementadaptability
Certifications
Coach CertificationCPR certified