Customer Success Manager

• Drive successful district implementations from post-sales throughout the lifecycle of the relationship, including onboarding, check-in calls, and preparation for account renewal
• Design and deliver high-energy professional learning (virtual and onsite) tailored to PK–2 teachers, coaches, and administrators.
• Build adoption plans with clear milestones; track activation and classroom use; run nudges and campaigns to lift usage
• Maintain excellent CRM hygiene; capture notes, tasks, and health signals
• Understand nuanced school district needs and navigate complex discussions with empathy and confidence
• Devise and implement initiatives to encourage teacher and student usage and share them with district customers
• Identify and share account expansion opportunities with the Khan Academy Kids district sales leader
• Collaborate with the Khan Academy District Success team to ensure we are sharing best practices, customer insights, and opportunities to expand efficiently
• Demonstrate a detailed understanding of the Khan Academy Kids app and web dashboard, including technical and content aspects of our product
• Channel voice-of-customer to Product, Content, and Engineering to improve experience and outcomes.
• Support curriculum and content alignment based on customer needs, including possible work to align to state learning standards or core curriculum adoptions

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