Analyst

• Continuously monitor environments, applications and infrastructure, responding to alerts with a focus on stability, performance and reliability.
• Perform triage, initial analysis and investigation of incidents (INC), supporting mitigation and routing to the responsible teams.
• Build, tune and maintain dashboards, metrics, logs and alerts focused on operational health and business indicators.
• Contribute to identifying patterns, correlating events and performing preliminary root-cause isolation.
• Support incident reviews (post-mortem), documentation and recommendations for improvement.
• Participate in operational rituals: sustainability dailies, incident reviews and continuous improvement initiatives.
• Collaborate on operational maturity through alert tuning, documentation and small automations.

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