Call Center Representative

• Handle in-bound and out-bound calls
• Scheduling / Confirming / Canceling / Rescheduling appointments in a positive, compassionate, empathetic and professional manner
• Listen to patient’s needs and schedule appointments appropriately using our NextGen scheduling software
• Collect accurate patient information, verify Demographics, Vision and Medical insurance plans
• Triage calls in an efficient and effective manner
• Redirect calls local offices for directions confirmations and other needs
• Confirm referrals / Authorization / Providers status / Office locations / CPT codes / Confirm pharmacies / RX status
• Other administrative duties as assigned

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