Operations

• Lead the department heads who each oversee several specialist groups with internal staff and external service providers who develop courses and qualify participants
• Lead the planning team responsible for operational capacity and deployment management of all course developers and instructors
• Identify and create new courses for continuing education and retraining across all specialisms based on market requirements and in collaboration with Product Management and Business Development
• Advance the processes and formats for course development, knowledge transfer and participant interaction using AI in cooperation with our AI team
• Manage the course portfolio and internal and external resources to optimize results
• Continuously promote and develop the teams professionally and pedagogically-didactically in collaboration with Quality Management
• Further develop processes, control formats and reports to derive measures for continuous improvement

Head of Operations

Team Manager Service Operations

Operations SME

Sachbearbeiter Operations, Notfallhotline

Associate Director of Operations

Central Operations Manager