Kaleris

Customer Support Engineer

Kaleris

full-time

Posted on:

Location Type: Remote

Location: Remote • North Carolina • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

GroovyHibernateJ2EEJavaMS SQL ServerOracleSpringSQL

About the role

  • Provide support for internally developed software applications
  • Assist in troubleshooting customer system issues related to Navis products
  • Manage cases and communications from start to resolution and closure
  • Collaborate with departments like Sustaining, QA, and Product release
  • Verify, reproduce, and isolate application defects or faults reported by Navis Customers
  • Reproduce software defects using customer datasets or remote connections
  • Address customer 'question' cases requiring in-depth investigation
  • Perform on-site customer-facing tasks, including software or hardware upgrades
  • Participate in software implementations and upgrades at customer facilities
  • Be part of a global 24x7 on-call duty roster to manage critical issues
  • Engage in account management activities for assigned accounts

Requirements

  • A degree in computer science or a related field
  • 2+ years of N4 TOS product support experience
  • Proficiency in various system platform technologies such as networking, MS SQL Server, Oracle
  • Familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE
  • Hands-on experience with JAVA, XML, and client-server applications
  • Knowledge and experience in coding with Core Java/Groovy
  • Familiarity with diagnostic tools like Hyperic or similar
  • Understanding of relational database structures and web-based enterprise solutions
  • Strong technical troubleshooting skills across various applications and technologies
  • Detail-oriented, self-motivated, and assertive communicator
  • Excellent written and verbal communication skills in English
  • Inherent customer service and technical support orientation
  • Willingness to travel as needed
Benefits
  • Equal Opportunity Employer
  • Inclusive environment for all employees
  • Encourages creativity and innovation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
N4 TOS product supportMS SQL ServerOracleJavaEDISpringHibernateXenos Transform DesignerJ2EECore Java
Soft skills
technical troubleshootingdetail-orientedself-motivatedassertive communicatorcustomer service orientationtechnical support orientationexcellent written communicationexcellent verbal communication