Support Engineer

• Troubleshoot and resolve issues escalated from Tier 1 within a one-hour timeframe.
• Handle technical tasks that require more expertise, including advanced user account issues.
• Assist with categorizing and routing support tickets during peak times.
• Collaborate with other IT teams (Field Services, NOC) to resolve issues effectively.
• Escalate unresolved issues to Tier 3 with comprehensive documentation of troubleshooting steps.
• Keep clients informed about the status of their tickets and provide timely updates.
• Mentor and train Tier 1 technicians when opportunities arise.

Support Engineer II

IT Business Support Analyst

Treasury Management Support Analyst