Account Manager

• Own a portfolio of clients, driving satisfaction, renewal and growth
• Serve as a trusted advisor who understands client workflows, goals, and metrics
• Lead renewal and expansion discussions with insights and commercial positioning
• Lead business reviews with key stakeholders to reinforce ROI, identify growth areas
• Build annual and quarterly account plans aligned to client priorities and K1x objectives
• Translate usage and performance data into actionable recommendations for clients
• Partner with Product, Finance and Commercial teams to drive results, timely resolution
• Surface client insights and product feedback to help shape roadmap priorities
• Partner with Sales on cross-sell and expansion initiatives within assigned accounts
• Monitor account health metrics and proactively address adoption gaps
• Coach clients on best practices and new features to drive ongoing platform engagement
• Use data storytelling to demonstrate impact and deepen client investment in K1x
• Lead client escalations with clarity and composure
• Coordinate internal teams to deliver effective solutions quickly
• Maintain transparency and trust throughout the resolution process

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