Field Service Technician
Kärcher
full-time
Posted on:
Location Type: Office
Location: Orlando • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $30 per hour
Job Level
Mid-LevelSenior
About the role
- Accurately and timely completion of Astea Mobile Work Orders
- Capturing labor and travel time stamps, equipment list (make, model, serial number)
- Parts and material needed and/or used, additional fees and expenses
- Detailed notes of work performed for each visit
- Root cause identification, submission of electronic files, checklists, and pictures as attachments within the system
- Capture customer name and signature
- Responsive Interaction with customers providing the highest level of service
- Satisfy all business reporting documentation including timesheets, repair orders, and more
- Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, etc.
- Daily processing of Parts Received at tech location
- Managing all on-site installation, repair, maintenance, and test tasks
- Diagnosing errors or technical problems and determining proper solutions
Requirements
- 3 to 5 years of related mechanical or technical experience
- Troubleshooting corded electric, battery, and/or combustion engine-powered equipment
- Strong electro-mechanical skills
- Valid driver’s license with a clean driving record
- High school diploma or equivalent
Benefits
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HAS, FSA, and 401K matching plans
- Paid sick time
- Short- and long-term disability insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Astea Mobile Work Orderslabor and travel time trackingroot cause identificationtroubleshootingelectro-mechanical skillsinstallationrepairmaintenancediagnosing errorstechnical problem solving
Soft skills
customer interactionservice orientationcommunicationattention to detailresponsivenessrevenue opportunity recognition
Certifications
valid driver’s license