Technical Support Engineer
Junction
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, New York, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $120,000 per year
Job Level
JuniorMid-Level
Tech Stack
Python
About the role
- Support customers with API related issues
- Debugging issues coming through from customers
- Writing technical documentation to help reduce inbound queries
- Supporting customers during their journey from introduction calls to onboarding setups
- Working closely with operations team, product engineers, and sales to enhance customer experience
Requirements
- 2+ years scripting/debugging experience
- Familiar with Python and have written scripts / debugged issues
- Clear and understandable written and verbal communication for technical concepts
- Enjoy solving complex technical puzzles
- Thrive in fast-moving, sometimes chaotic environments
- Passionate about building a product that positively impacts society
Benefits
- Generous early stage options (extended exercise post 2 years employment)
- Regular in person offsites, last were in Morocco and Tenerife
- Bi-weekly team happy hours & events remotely
- Monthly learning budget of $300 for personal development/productivity
- Flexible, remote-first working - including $1K for home office equipment
- 25 days off a year + national holidays
- Healthcare cover depending on location
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
scriptingdebuggingPython
Soft skills
written communicationverbal communicationproblem-solvingadaptabilitycustomer support