Collections

• Monitor accounts to identify overdue payments by performing weekly reviews of customer accounts.
• Investigate the reasons for payment delays, reconcile accounts, and collaborate with our clients to negotiate solutions.
• Minimize the risk of bad debt by achieving targets for reducing outstanding accounts and maintaining account aging at an acceptable level.
• Restructure or revise payment terms, recommend deferrals, and negotiate settlement agreements using judgment within established limits.
• Execute collection campaigns for each client, including emails, phone calls, and standard mailed correspondence.
• Ensure accurate follow-up and reporting of collection activities.
• Communicate regularly with management on account status and situations requiring escalation.
• Provide customer service regarding collection inquiries.
• Perform any other tasks necessary to support the Collections department.

Collections Specialist

Director of Accounts, Recovery and Collections (FCDQ)