Support Engineer

• Provide exceptional support: Assist partners with technical issues related to our cloud services, ensuring timely and effective resolution.
• Onboard new partners: Guide new partners through the onboarding process to ensure a smooth transition and thorough understanding of our platform.
• Act as a liaison: Collaborate with sales, product, and engineering teams to relay partner feedback and contribute to product and service improvements.
• Monitor and improve: Track partner satisfaction metrics and proactively work to enhance the customer experience.
• Troubleshoot technical problems: Diagnose and solve complex technical issues, drawing on your knowledge of cloud services and infrastructure.
• Document solutions: Maintain detailed documentation of support cases, resolutions, and best practices.
• Educate and empower: Deliver training sessions and provide resources to help partners maximize the value of our services.

IT Support Engineer

IT Support Technician

Senior System Administrator, Linux – Technical Support Specialist