Program Manager

• Manage and support identification of maintenance projects for facilities/grounds, ensuring services execute consistently with client's global standards, professional brand image, and compliance with applicable local laws, rules, and regulations.
• Lead, develop, and implement innovative programs, processes, and procedures that reduce costs, increase efficiency, productivity, or quality and/or reduce risk by working closely with the Facility Management field team and client.
• Develop rough order of magnitude estimates for 5-year capital planning and deliver comprehensive financial planning including preparation and management of expense and capital budgets, variance tracking, and upholding all fiduciary duties.
• Provide governance over periodic interior and exterior site assessments, documenting facility conditions and integrating with additional service lines to ensure functional, comfortable, compliant, energy efficient, and attractive facilities within approved operating budgets.
• Develop and execute appropriate reporting routines to support platform, region, account, and client goals; regularly review and audit asset data in CMMS platform; run reporting on reactive work order data to analyze failure trends and common issues.
• Manage client relationships including timely response to requests, setting appropriate expectations, leading initiatives to successful completion, and working collaboratively within facility management team to deliver integrated services across all business lines.
• Engage in continuous improvement culture by leveraging business intelligence, adopting best practices, utilizing mapping technology and scheduling tools for cost-efficient operations, and working with CMMS administration team to ensure accurate asset tagging and data management.

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