IT Support

• Resolve day to day IT issues for our team of 170+ employees
• Solve and manage technical problems in a hands-on role
• Support all levels of the user community, primarily in a Mac-based environment
• Onboard and offboard staff and freelancers
• Maintain audits of hardware and software
• Manage loan equipment and accessories
• Log and maintain a record of support tickets through the IT Helpdesk system
• Provide functional technical support for hardware and software face-to-face and remotely
• Ensure network, server, and IT services are accessible to users
• Provide support for printing equipment including wide format colour managed printers
• Train and assist users in various software packages

IT Helpdesk Analyst

IT Engineer

Technical Customer Support Manager

Audit Manager

IT Support, AI Tech Specialist

Audit Manager – Quantitative, Actuarial & AI Models