Operations

• Supports sales team by monitoring contact expirations, software renews for VHN & VRAS and monitor billing plans.
• Partner with sales managers, service & repair, contract management, VHN product support team, HCC/legal and Customer Service to ensure compliance with contracting and billing of capital equipment.
• Maintain master contract and billing files for all VELYS products in the field, information is then shared with stakeholders via PowerBI for up-to-date information and reporting.
• Provides VHN monthly renewal summary to leadership
• Sends VRAS deactivation notices
• Detects and researches discrepancies to provide insights to support business decisions and sales operation needs.
• Works in partnership with Field Sales Management to solicit needs and align priorities.
• Works collaboratively to provide valuable, impactful, and clear communication to business partners.
• Maintain VRAS and VHN SOP’s
• Ensure 100% compliance within our VELYS Digital Surgery Platform
• Provide mentorship to other team members and transfer knowledge across departments, Operating Companies, etc.
• Proactively identify new insights to support business decisions and sales operation’s needs, including system enhancements, process improvements and other activities.
• Ad-hoc projects as required

Senior Specialist, Comm Ops – Enabling Tech

Senior Specialist, Contracting Strategy and Operations

Senior Specialist, Contracting Strategy and Operations

Senior Specialist, Comm Ops, Enabling Tech

President – Integrator, Operations Leader