Director

• Design and implement a GS service management framework aligned to ITIL best practices and enterprise operating models
• Define the service management strategy, governance and roadmap to improve operational efficiency, service reliability, and customer satisfaction.
• Lead a global team of service managers, ensuring regional alignment with central policies and service delivery standards.
• Champion continual service improvement initiatives by analyzing performance data, customer feedback, and incident trends.

Director of GS Service Management

Director of GS Service Management