Johnson & Johnson

Commercial Operations – Site Lead

Johnson & Johnson

full-time

Posted on:

Location Type: Office

Location: Orange • California • 🇺🇸 United States

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Salary

💰 $77,000 - $124,200 per year

Job Level

Senior

Tech Stack

Tableau

About the role

  • Lead, coordinate and delegate all responsibilities to the internal sales office team to support all goals.
  • Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy.
  • Partner with local field sales organization to deliver successful non-revenue activity completion through communication and visibility.
  • Inventory put away, replenishment and expiry management of all sales office assets.
  • Monitor day-to-day outbound metrics (OTS, OTC) and report to leadership at regular intervals.
  • Drive strategic, technical, and tactical initiatives to improve efficiency and effectiveness across outbound operations.
  • Collaborate across J&J E2E supply chain partners, Distribution Excellence, Planning, Transportation, Customer Service, Sales.
  • Coordinating support for final mile support thru pick, pack and shipping tools.
  • Benchmarking and implementing activities related to inventory par levels based on supply chain recommendations.
  • Check and maintain appropriate inventory of on hand to support local sales territory as well as completing inventory transfers for disposition or redeployment as needed.
  • Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line.
  • Lead the local onsite team to provide best-in-class service to our key customer partners by providing single point of contact for PO collection, AR365 and resolution of pricing discrepancies or other customer needed solutions.
  • Process warranty item returns and replacement, complete all necessary paperwork.
  • Initiate and control all expired exchanges of inventory from national sales office retrograde location.
  • Coordinate additional sales activities through use of National Loaner requests and returns.
  • Coordinate on site team to order equipment for training activities using education logistics, tracking and facilitating receipt, as needed.
  • Responsible for initiating and completing ongoing cycle counts and annual audits for all sales office inventory.
  • Manage battery life cycles for all Bluetooth tags for Project Invisible and provide timely replacement of tags for FSO.
  • Ongoing thorough inspection of instrument and implant sets to ensure quality standards and patient safety requirements are met.
  • Maintain relationships with freight forwarder, receiving parties, and internal partners.
  • Responsible for GDP (Good documentation practices) and adhering to SOPs.
  • Coordinates all regulatory inspections and performs safety and quality audits.
  • Adherence to training requirements, and health and safety regulations.
  • Wear and implement all wearing of protective clothing and equipment as required.
  • Implement schedule/policies/ and group guidelines.
  • Lead and/or support projects as required.
  • Flexible to other tasks as priorities shift.

Requirements

  • Bachelor's degree preferred or equivalent experience
  • A minimum 8 years of work experience
  • Experience required within any of the following areas: distribution, manufacturing, logistics, supply chain, customer service, healthcare.
  • SAP knowledge
  • Proficiency in MS Office Suite preferred, including (Word, Excel, PowerPoint, and Outlook)
  • Knowledge of Warehouse Management Systems
  • Demonstrated initiative, creativity, assertiveness, and proactive communication.
  • Strong interpersonal and communication skills
  • Kaizen/Greenbelt, LEAN Certification preferred
  • Validated understanding of enterprise resource platforms and warehouse management systems
  • Experience building reports with visualization programs, e.g., PowerBI and/or Tableau.
  • Experience Working in highly regulated industries.
  • Ability and capability to lead or support projects.
  • Process Excellence training and/or certification or APICS certification
  • Project Management Certification/Experience
  • Sales or Sales support role experience
  • Inventory Management experience, sterile processing, OR support or clinical experience in a hospital environment.
  • Warehouse Management System (WMS) and/or Transportation systems (TMS) experience
  • Kaizen/Greenbelt, LEAN Certification
Benefits
  • medical, dental, vision, life insurance
  • short- and long-term disability
  • business accident insurance
  • group legal insurance
  • consolidated retirement plan (pension)
  • savings plan (401(k))
  • long-term incentive program
  • Vacation –120 hours per calendar year
  • Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
  • Holiday pay, including Floating Holidays –13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year
  • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
  • Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
  • Caregiver Leave – 10 days
  • Volunteer Leave – 4 days
  • Military Spouse Time-Off – 80 hours

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAPWarehouse Management SystemsPowerBITableauInventory ManagementLogisticsSupply ChainProcess ExcellenceProject ManagementLean
Soft skills
initiativecreativityassertivenessproactive communicationinterpersonal skillscommunication skillsleadershipflexibilitycollaborationproblem-solving
Certifications
Kaizen CertificationGreenbelt CertificationLEAN CertificationProcess Excellence CertificationAPICS CertificationProject Management Certification