Customer Success Manager

• Lead and execute pivotal business technology projects on and around our CRM platform.
• Oversee all aspects of the CRM platform, including projects from conception to completion.
• Establish and manage a development team.
• Ensure technical solutions address business challenges with measurable outcomes and metrics.
• Create and implement a cohesive technical roadmap aligned with key business priorities on the CRM platform.
• Present and align leaders on business and technology strategies.
• Manage licenses, financials, and metrics.
• Consult and collaborate with various technology teams on project execution.
• Oversee design governance and reliability.
• Deliver innovative solutions that enhance user experience and achieve desired goals.
• Collaborate closely with business and solution leads to drive integrated digital initiatives and programs within the CRM platform.

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