Customer Production Support Engineer, GCS
Jobs2web
full-time
Posted on:
Location Type: Office
Location: Jubei City • 🇹🇼 Taiwan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Perform system installation, Project Management, calibration, retrofit, training and troubleshooting
- Escalates customer production problem and take ownership of problem until it is resolved
- Develop relationship with customer ; Work with the customer actively on issue prevention
- Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost
- Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer
- Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase
- Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities
- More senior levels may provide recommendations/inputs into the next generation product development
- Basic semi test program testing methodology and clarify root cause by programming debugging.
Requirements
- Degree in electronics engineering or related field
- Experience in working with customers in the semi-test area
- Has a good working attitude and willingness to work
- Can work under higher pressure & deal with constant requirement changes
- Having testing or ATE experience will be a plus
- Fluency in English is a plus
- Having experience in handler/prober H/W docking integration will be a plus.
Benefits
- Teradyne offers a variety of robust health and well-being benefit programs, including medical claims
- group insurance
- retirement plans
- paid vacation & holidays
- tuition assistance programs
- and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
system installationcalibrationtroubleshootingsemi test program testing methodologyprogramming debuggingtesting experienceATE experienceH/W docking integration
Soft skills
project managementcustomer relationship managementproblem ownershipissue preventiontechnical expertisecommunicationworking under pressureadaptability
Certifications
degree in electronics engineering