Operations

• Assists the Regional Information Technology Manager - Region 3 (RITM - R3), and other Bureau of Information Processing (BIP) staff with day-to-day operational duties.
• Assists with managing information technology (IT) issues and provides support to technology users in a network environment.
• Assists with coordination of IT initiatives along with other IT staff throughout the state.
• Assists with personal computer (PC) Refresh initiatives, multi-functional printer issues, and IT inventory management.
• Works with staff in each of District 4’s business areas to monitor IT permissions and security.
• Provides basic smartphone, PC, laptop, and tablet upgrades and/or configuration services.
• Resolves IT Xpress help tickets and submits ServiceNow (SNOW) tickets when applicable.
• Serves as a liaison between the department and DoIT staff.
• Performs all duties in compliance with departmental safety rules.
• Performs all duties in a manner conducive to the fair and equitable treatment of all employees.
• Performs other duties as assigned.

Information Technology Operations Specialist – Technical Manager III

Leadership & Technical Development Program – Operations Leadership

SPSA, OPT 4 – Field Operations Section Manager