Client Services Representative

• Manage critical communications with providers, verify balances, and ensure accurate documentation to support smooth case handling.
• Negotiate with providers after training to secure favorable outcomes for clients
• Coordinate timely follow-ups with relevant stakeholders
• Accurately document all findings and interactions in the CRM system
• Communicate with multiple providers and consolidate inquiries when possible to optimize efficiency
• Contact providers on behalf of clients to request and review outstanding invoices, verify balances, and confirm insurance coverage applicability
• Manage call volume and ensure responsiveness to client needs
• Maintain professionalism and confidentiality in all communications

Client Services Coordinator

Client Services Coordinator II