Account Manager

• Affiliate Program Operations & Compliance
• Review the Bi-Weekly Fraud Report to identify and investigate potential fraudulent order.
• Manage the Transaction Inquiries File to resolve order tracking discrepancies.
• Oversee the Invoicing & Missing SKUs File to identify and correct attribution discrepancies.
• Regularly review and update the Returns Process scripts to ensure accurate tracking of cancellations.
• Maintain and manage existing automation processes with Rakuten.
• Support the maintenance of automation with EPP partners.
• Building, maintaining and publishing EPP and Affiliate specific dashboards.
• Conduct detailed, ad-hoc analysis for major campaigns.
• Manage the Offers Distribution process by sourcing offers from various internal commerce systems.

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