JIE USA, INC.

Customer Support

• Assist in managing and overseeing the daily operations of the customer service department to ensure high levels of customer satisfaction.
• Support the Customer Service Manager in developing and implementing customer service policies, procedures, and standards to enhance service delivery.
• Handle escalated customer inquiries and complaints efficiently, providing timely resolutions and maintaining a positive customer relationship.
• Coordinate with other departments such as sales, production, and shipping to address and resolve customer issues promptly.
• Contribute to training and mentoring customer service representatives, helping to improve their performance and professional development.

Assistant Customer Service Manager

• Facilitate communication between clients and internal teams to ensure client needs are understood and met.
• Assist in the development and implementation of customer service policies and procedures to enhance client satisfaction.
• Coordinate with the sales and technical teams to resolve client issues promptly and efficiently.
• Prepare and maintain detailed records of client interactions, transactions, comments, and complaints to monitor service quality.
• Support the Client Service Manager in preparing reports on client feedback and service performance for strategic planning.

Assistant Customer Service Manager

Assistant Customer Service Manager

Assistant Client Service Manager