Customer Success Manager

• Collaborate with stakeholders across teams to gather business needs and translate them into Salesforce implementations.
• Work closely with other technical specialists like analysts, developers, and external contractors to enhance Salesforce’s capabilities and implement custom solutions.
• Design and configure the Salesforce platform, ensuring seamless workflows and automation, setting objects and role models, and providing system enhancements.
• Manage integrations between Salesforce, internal systems, and third-party applications to ensure smooth data flow and data consistency.
• Provide user training and organize ongoing support to ensure smooth adoption and utilization of Salesforce features.
• Assist technical writers in creating technical and end-user documentation.

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