Call Center Agent
Jerry
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
JuniorMid-Level
About the role
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
Requirements
- You can multitask and manage multiple competing priorities
- You are passionate about helping others
- Has 2+ years of experience working in a call center environment
Benefits
- Hourly wage: $19.00 - 21.00
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
multitaskingcustomer serviceproblem solvingcommunicationactive listeningrelationship managementconflict resolutionadaptabilityempathytime management