Customer Success Manager

• Own and manage a portfolio of enterprise accounts, ensuring alignment between customer objectives and Jamf solutions to drive measurable outcomes.
• Establish and maintain trusted advisor relationships by delivering tailored recommendations on workflows, best practices, and success strategies.
• Promote the value of Jamf solutions to maximize adoption, customer satisfaction, and retention across enterprise environments.
• Lead executive business reviews and other strategic engagements with customer stakeholders to ensure alignment on objectives and priorities.
• Champion customer advocacy by proactively communicating needs, feedback, and opportunities cross-departmentally within Jamf.
• Develop and execute comprehensive success plans that align with the customer’s business goals and key performance indicators.
• Identify and facilitate opportunities for growth, including expansion and upsell initiatives that align with customer needs.
• Create and manage Centers of Excellence within customer organizations to drive engagement and collaboration across multiple stakeholder groups to ensure enterprise-wide success.
• Mentor and guide team members, sharing knowledge and fostering a culture of continuous learning and innovation.
• Serve as a thought leader, regularly contributing new and innovative solutions to solve both customer and internal challenges.
• Monitor account health metrics, mitigate risks, and ensure high-value accounts remain engaged and successful.
• Strategically collaborate with cross-functional teams and driving a shared account strategy with your sales partners.

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