Ismira Recruitment & Crewing Agency

Manager

• Responsible for the correct handling of work arising daily/ per cruise/ monthly according to Scylla standards.
• Responsible for guest satisfaction and the corresponding ratings included monitoring guest´s feedback.
• Contributes to team effort by accomplishing results as needed.
• Builds strong working relationships and communication with hotel staff, Heads of Departments (HoD) and other departments to ensure maximum operating effectiveness and fulfilment of any need.
• Assisting Hotel Manager with the meeting or conducts HoD meeting in the absence of HM.
• Serving guests and visitors by greeting, welcoming and directing them appropriately.
• Responsible for the compliance with safety guidelines in the Reception area.
• Responsible for customs formalities and in port manning according to the safety regulations.
• Responsible for dealing carefully with all equipment and IT-systems.

Assistant Hotel Manager

• Ensure full compliance with Scylla standards, SOP´s policies and procedures
• Responsibility for the entire hotel operation on board and guarantee fullest guest satisfaction and pleasant working environment for all crew
• Ensure that monthly financial outlooks for F&B, hotel material etc. are on target and accurate
• Executing all aspects of planning and organizing of upcoming cruises for the Hotel Departments
• Consulting with Captain and Head of Department on board activities or any other aspects of onboard operation
• Handling complaints, and oversee the service recovery procedure
• Ensure all decisions are made in the best interest of high guest /crew satisfaction
• Developing improvements actions based on outcome of questionnaires, guest-crew feedback, financial reports
• Responsible for the entire hotel operation on board and day-to-day staff management and guest
• Coordinating all crew matters by establishing efficient communication between the ship and office
• Responsible for the stock ordering for the hotel department such as beverages, food, chemicals, amenities, shop-, wellness-, office supplies and hardware in hotel department etc.

Hotel Manager

Therapist

• Assisting guests on embarkation day to escort them to their cabin and help with luggage
• Responsible for all massage treatments in compliance to company standards
• Cleaning staterooms and SPA area daily
• Report technical defects in the SPA area to the Reception
• Adherence to cleanliness and hygienic regulations

Massage Therapist

• Assisting guests on embarkation day to escort them to their cabin and help with luggage
• Cleaning 6-8 staterooms during changing day in compliance with Scylla standards and hygienic guidelines
• Cleaning the SPA and hairdresser area incl. Fitness room daily, and minimum 1 general cleaning per week
• Responsible for all sun deck to refill towels and blankets several times a day if needed
• Cleaning the messroom area in the morning, refill the fridges after crew breakfast
• Responsible for all massage and hair treatments in compliance to company standards
• Assisting housekeeping during the day with cabin cleaning if necessary in compliance with company standards and hygienic guidelines
• Check and refill the fitness room (towels, water, etc.) several times a day
• Assists with "Turn-down" service on a daily base
• Reporting technical defects in the SPA area, Fitness or Hair salon to the reception
• Assistance in the laundry min. for 3 hours if there is no appointment
• Adherence to cleanliness and hygienic regulations in compliance with HACCP regulations and Scylla standards
• Taking care of the welcome towels after excursions and assist with early riser breakfasts
• After a thorough training, depending on the tour operator, you also give yoga, stretching and Pilates classes to our sporty guests at specific moments during every trip
• Compliance with the waste concept.

Assistant Hotel Manager

Hotel Manager

Massage Therapist

Massage Therapist, Hairdresser