Senior Director of Technical Services
Claroty
CloudCyber SecurityIoT
Director, Ecommerce and Marketing Operations
ISC2
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
CloudCyber Security
About the role
- Own and drive the ISC2.org ecommerce site experience including strategy, planning, content and product display
- Be accountable for ISC2.org business performance and KPIs (sessions, revenue, conversion, RPV, repeat purchase rate, cross-sell rate, new customer percentage)
- Build and own the digital site roadmap and testing roadmap; manage A/B testing and report learnings
- Partner with UX, tech, creative, product, finance and operations to ensure seamless customer experience and timely execution
- Manage the marketing operations function and martech stack (Salesforce Marketing Cloud) to move from transactional to strategic
- Drive innovative commerce features, functionality, content and direct-to-consumer sales and retention strategies
- Analyze and optimize the customer journey from navigation to checkout to maximize conversion rates
- Define and implement product merchandising strategies: assortment, pricing, promotions, inventory management
- Develop and own digital marketing strategy across PPC, email, social, affiliate and content; manage 3rd party agencies
- Manage relationships with key e-commerce partners including Amazon and third-party agencies
- Provide P&L responsibility, drive to daily/weekly/quarterly/annual targets and adjust plans to meet revenue goals
- Report to Senior Director, Marketing and lead ecommerce & marketing operations team members
- Miscellaneous duties as assigned
Requirements
- Bachelor's degree in business administration, Marketing, E-commerce, or related field required
- MBA or advanced degree preferred
- Proven experience of at least 10 years within e-commerce roles, preferably in retail or education industries
- 5+ years of management experience
- Proven experience of managing 3rd party agencies
- Deep understanding of eCommerce technologies, platforms and best practices
- Extensive experience working with CRM and marketing technology platforms; Salesforce and Marketing Cloud preferred
- Experience with ECommerce platforms (multiple)
- Experience with Web Analytics Solutions (e.g., Google Analytics)
- Experience with Project Management Tools (e.g., Monday.com / Smartsheet)
- Content Management Solution experience
- UX Design Collaboration tools (e.g., Figma)
- Microsoft Office tools (Excel, PowerPoint)
- Budgetary control experience
- Experience with a global organization preferred
- Experience working with different stakeholders and managing expectations
- P&L responsibility and ability to meet financial targets
- Ability to travel up to 15% and work extended hours when necessary
Similar jobs on JobTailor
Senior Customer Success Manager
One Identity
CloudCyber SecurityOpen Source
Senior Product and Solutions Marketing Manager
Content Conspiracy
CloudCyber Security
Business Development and Capture Director – Federal
Sparksoft Corporation
CloudCyber SecurityPMP
Senior Director Analyst, Application Services
Gartner
CloudCyber SecurityERPOracleServiceNow