Customer Support

• Consistently respond to all incoming Jira Service Management ticketed requests for support and services within prescribed SLAs.
• Provision end user systems and services within prescribed SLAs using appropriate tools and automation.
• Order hardware and software from preferred vendors, accurately maintain asset inventory and adhere to asset management policies.
• Administer and troubleshoot Apple (MacBooks, iPad, iPhone), Windows and mobile endpoints, using JAMF, Intune and Active Directory, basic level Salesforce workflows, and processes.
• Administer user accounts in Okta, Active Directory, Salesforce, and other dependent systems.
• Contribute to service improvement efforts, updates to documentation and the development of Service Desk Tier I support processes.
• Provide base level Triage for incidents requiring escalation to Tier 2 Infrastructure, Security, Salesforce Administrators and/or Web Support teams.
• Perform other duties as assigned.

Enterprise Support Specialist, EMEA

Customer Service Incident Coordinator, Greek Speaking

Head of Customer Experience

Customer Service Representative – Part Time

Director, Customer Support – EMEA

Customer Service Representative