IT Support

• Work within the end user services team by helping solve inbound tickets and escalate as needed to ensure teammates can do the work they need to do by offering support for laptops, mobile devices, office hardware, apps like email, and more.
• Ensure SLA’s are met across key metrics, review and improve customer requests through metric driven analysis. Train team members on delivering a high bar of customer experience.
• Track and manage technology and policies to actively manage the company fleet.
• Prepare training materials and documentation to enable the team for success and manage inbound ticket requests. Create strategies to anticipate and alleviate blockers.
• Assist top leaders and their assistants in navigating technology support.
• Partner with teammates across Ironclad to solve technology problems as we scale from managing apps to supporting company growth.
• Enforce and comply with company policy with vendor and app management, security requirements (SOC, ISO, etc), Jamf and endpoint management.
• Continuous management of company FAQ’s and knowledge base documentation for end users and IT team members.

Staff Business Technology, IT Help Desk

IT Engineer – Contract

Associate Help Desk Technician

IT Support Specialist

IT Helpdesk Analyst

IT Help Desk Support I