Ecomm Customer Service Agent
Iron Mountain
full-time
Posted on:
Location Type: Office
Location: Cork • 🇮🇪 Ireland
Visit company websiteJob Level
Junior
About the role
- Act as the primary advocate for our customers, ensuring every issue is addressed with empathy and urgency
- Manage and resolve complaint tickets, coordinating with internal teams to identify root causes and deliver effective solutions
- Track all complaints, providing insights to management for process improvement
- Escalate urgent issues and follow through until resolution
- Anticipate potential roadblocks and proactively propose solutions to maintain customer satisfaction
- Monitor and report on marketplace customer service KPIs and quality metrics, ensuring service standards are consistently met or exceeded
- Provide support and cover for teammates during holidays or absences to ensure continuity of service
- Ensure all eCommerce listings are accurate, well-priced, and updated, collaborating with tech and operations teams for correct product specs
- Deliver fast, professional, and high-quality customer service through all marketplace channels
- Coordinate with the shipping and logistics teams to guarantee timely deliveries and pickups
Requirements
- 1+ year of experience in Customer service
- Strong Microsoft Office and system navigation skills
- Excellent written and verbal communication skills in English (German is a plus)
- Strong business acumen and technical aptitude
- Demonstrated ability to work independently, stay organized, and manage multiple priorities simultaneously
- Proven track record of meeting or exceeding targets and maintaining high service standards
- Customer-centric mindset with an energetic, solutions-oriented personality
- Comfortable working in a fast-changing environment with high demands
- Attention to detail and strong organizational skills
Benefits
- Supports intermittent leave for special accommodations
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceMicrosoft Officesystem navigationKPI trackingeCommerce management
Soft skills
empathycommunicationorganizational skillsproblem-solvingcustomer-centric mindsetattention to detailability to work independentlysolutions-oriented personality