Senior IT Application Support Analyst, L3 Support
Iron Mountain
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
CloudLinux
About the role
- Lead the resolution of complex, critical application incidents
- Collaborate proactively with Engineering, DevOps, Product Owners, and Sales teams
- Ensure application stability by actively monitoring systems
- Drive continuous process improvement and automation
Requirements
- Minimum 5 years’ experience in leading and supporting Enterprise level applications
- Advanced level experience supporting a multi-tier on-perm or cloud-based architecture
- Strong proficiency in one or more major cloud service providers
- Deep understanding of IT service delivery principles
- Strong experience with Linux
- Excellent written and verbal communication skills with external customers
- US Citizenship and eligibility/willingness to submit for a U.S. Government Security Clearance
Benefits
- Comprehensive health, wellness, and retirement plans
- Opportunities for continuous learning and professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application incident resolutionmulti-tier architecturecloud-based architecturecloud service providersLinuxIT service delivery principlesprocess improvementautomation
Soft skills
collaborationcommunication
Certifications
U.S. Government Security Clearance