Account Manager

• Develop and implement strategic account plans to grow market share within OEMs
• Lead the transition of returned enterprise hardware products—collect, repair, refurbish, test, and reintegrate them into the customer supply chain—maximizing the value and efficiency of the ALM process.
• Act as the primary relationship builder and trusted advisor for customers undergoing significant transitions, such as AI rack builds and factory outsourcing initiatives
• Collaborate closely with internal sales teams, specialists, and the Global ALM team to align on go-to-market strategies and ensure seamless execution.
• Manage pipeline forecasting, quota accuracy, and financial objectives with precision and accountability.
• Resolve major operational and contractual issues in partnership with customer service and logistics teams, ensuring customer satisfaction and retention.
• Serve as the liaison between technical and business stakeholders to interpret customer challenges and translate them into scalable service offerings.
• Drive new business development by hunting for fresh opportunities
• Provide thought leadership by monitoring industry trends and aligning ALM strategies with evolving customer and market needs.

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