Program Manager

• Perform role effectively for an average of 6 opportunities concurrently
• Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service
• Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized
• Create and lead end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices
• Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias
• Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
• Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
• Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service
• Accountability to prioritize work that meets the needs of iRhythm business goals
• Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
• Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems

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Academic Program Director, Bachelor of Science in Nursing – Pre-Licensure