IQVIA

Training Manager

IQVIA

full-time

Posted on:

Location Type: Office

Location: Orchard Park • New Jersey, New York, Pennsylvania • 🇺🇸 United States

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Salary

💰 $69,600 - $173,900 per year

Job Level

Mid-LevelSenior

About the role

  • Develop and maintain a comprehensive training program that covers all aspects for the Channel and Specialty data web portal and the pharmaceutical data types involved.
  • Author and update all end user materials, presentations, guides, video tutorials, and online resources, to reflect best practices and portal enhancements.
  • Deliver training sessions to clients, ensuring they understand how to use the web portal effectively and efficiently.
  • Serve as a subject matter expert, available to consult with colleagues and clients to address client needs and concerns.
  • Provide in-depth training on the webportal, including its features, functionalities, and best practices for usage.
  • Train clients on how to navigate the portal, and to utilize the tools available to them to generate customized reports with their data.
  • Ensure clients are comfortable with the platform and can troubleshoot common data issues independently.
  • Educate clients on the various data types and their significance, ensuring they understand how to generate any reports necessary to ensure they are successful in their roles.
  • Train clients on how to interpret and utilize the data to make informed decisions to optimize their operations.
  • Offer ongoing support to clients post-training, addressing any questions or concerns they may have.
  • Conduct follow-up sessions to reinforce training and ensure clients are continuously improving their proficiency with the portal.
  • Gather feedback from clients to improve training programs and materials.

Requirements

  • Bachelor's degree in Business, Life Sciences, Information Systems, Education, or a related field (preferred).
  • 3+ years of experience in client training and support, preferably within pharmaceutical data or healthcare.
  • Strong understanding of specialty pharmaceutical data and Electronic Data Interchange (EDI) standards (preferred).
  • Excellent communication, instructional design, and presentation skills.
  • Experience with SaaS platforms and client-facing roles.
  • Well-versed in Microsoft Office 365, Rise, Articulate, Camtasia and other authoring tools to design and develop interactive training materials, scripts, training guides, job aids, infographics, videos, etc.
Benefits
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development
  • bonuses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client trainingsupportinstructional designpresentation skillsdata interpretationreport generationtroubleshootingdata analysisSaaS platformsElectronic Data Interchange (EDI)
Soft skills
communicationconsultationclient supportfeedback gatheringtraining reinforcementproblem-solvingadaptabilityorganizationinterpersonal skillsproficiency improvement