Analyst

• Answer support phone and email questions and complete customer support tickets.
• Assist users in working with IPeople Healthcare products & services.
• Perform basic diagnostics and troubleshooting for IPeople products & services.
• Perform root cause analysis and provide user assistance in solving issues.
• Collaborate with customers and developers to help test, maintain, and monitor computer programs and systems to address customer issues.
• Review and analyze performance indicators to locate code problems and correct the identified errors or route them properly.
• Route and document customer issues and communicate appropriately.
• Actively focus on and contribute to the success of the customer experience.

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