IPConfigure Inc.

Technical Support Engineer – Video Management Software

IPConfigure Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇪 Belgium

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Job Level

JuniorMid-Level

Tech Stack

FirewallsLinux

About the role

  • Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
  • Analyze customers’ problems and develop solutions to meet their needs.
  • This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
  • Continually learn technologies and develop deep expertise in IPConfigure products.
  • Apply that knowledge to real-world customer problems.
  • Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
  • Identify and report both software bugs and customer suggestions.
  • Build servers that customers have ordered and install required software.
  • Cycle new cameras through the lab for testing.
  • Install network switches and run cables.
  • Visit customer sites and troubleshoot issues if remote access is not available. Limited travel may be required to support company events.

Requirements

  • Excellent written and spoken English skills
  • Self-motivated, target oriented
  • Networking background
  • Experience with Linux OR Windows system administration
  • Ability to build and troubleshoot servers.
  • Customer support experience over the phone and face to face
  • Debugging, troubleshooting skills
  • Strong problem solving skills
  • Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired
  • Experience with network troubleshooting, databases, Active Directory, and Linux command line interfaces is a plus.
  • Working professional and technical proficiency in English and French.
  • Minimum of two-year degree in IT, CS, EE, or equivalent.
Benefits
  • 5 days from Monday until Friday (7h48 per day)
  • 1 Month Sabbatical every 3rd anniversary
  • Supplemental insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LinuxWindows system administrationserver buildingdebuggingtroubleshootingnetworkingTCPUDPFirewallsActive Directory
Soft skills
written communicationspoken communicationself-motivatedtarget orientedproblem solvingcustomer support