Operations

• Lead and mature SaaS Operations function responsible for reliability, scalability, and cost efficiency across all hosted products.
• Drive execution of Infrastructure as Code (IaC), CI/CD, and automation-first principles across AWS and Azure.
• Oversee 24/7 operations readiness, ensuring robust monitoring, observability, and incident management.
• Partner with Product, Engineering, and Security to deliver secure, compliant, and high-performing environments.
• Build frameworks for capacity planning, service ownership, and operational maturity (SLOs, SLIs, MTTR, change velocity).
• Develop operational playbooks and processes to ensure consistency across both multi-tenant and single-tenant environments.
• Implement cloud platform automation and deployment pipeline design
• Apply infrastructure cost optimization and performance tracking
• Security, compliance, and audit preparation in collaboration with InfoSec
• Conduct post-incident reviews and process improvement initiatives
• Coach and mentor operational leads and SREs

Director of SaaS Operations

Senior Technical Operations Engineer

Data Operations Specialist, Clay & Enrichment

Manager, Real Estate Facilities Operations

Operations Director – New Business Unit